Common Questions

Check out the most frequently asked questions

We don’t push pre-made packages or have a bias towards a certain company or brand. Instead we listen to you and create a truly tailored trip. That means we design, source and take responsibility for every element of your holiday. We tweak and mould your itinerary until you’re 100% happy, excited and raring to go – and only then do we take a deposit.

ASY Tours is proud of the networks and in-roads we’ve made with local communities. We’ve met them, vetted guides and worked with them first hand. We also offer experiences that are completely unique to us because of the great relationships we’ve forged with our local partners.

Furthermore, we ensure there are no hidden extras. So many travel agents do everything possible to ensure the quote looks less expensive, leaving you to pick up the extras later on.

We have an in-depth consultation where we ask you questions and you tell us what you like. Then we create an amazing trip based on your exact requirements. We don’t rest until you’re 100% happy – and only then do we take a deposit.

Yes, all of our holidays are privately guided. This means that your guide is for you and your party exclusively. You’ll make friends and they will be your connection to the local area. Generally, we arrange guides local to the specific area you’re staying in. They are then best placed to tell you about the area, introduce you to the best places to eat, local secrets and so on. It’s all part of our friendly, personal concept: no flags or mass groups being herded along on our holidays. Of course, if you want to build in your own free time to explore independently, that can also be arranged too.

Yes. All our holidays include airport meet and pick-ups, generally by the guide who will subsequently look after you. You’ll recognise them easily as they’ll be wearing an ASY Tours shirt and waving an ASY Tours arrival board with your name on it.

The balance is due 10 weeks prior to departure and if you’d like to pay in instalments that’s fine too.

It’s less than you might think. We receive a substantial discount on the hotels and other services we arrange which keeps our prices down. Our systems are very clever and by listening to you we can quickly put together something highly personalised for you to review. There’s no extra charge for any of the expert consultation. You can take as long as you like to get it right.

We understand the old adage ‘you get what you pay for’ isn’t always true, but we believe our prices are very reasonable because our holidays offer so much in return. And that’s what our customers tell us too.

Yes and no. Yes, in so far as building your own house is cheaper than buying one ready-made. No, in that it’s actually impossible to book our holidays on your own. The logistics and the unique experiences you’ll enjoy along the way can’t be organised without us. Our guides, who we consider to be the best in the business, are often exclusively contracted for our holidays.

The question to ask yourself is: do the benefits of our services and exclusive experiences outweigh the (actually lower-than-you-think) cost? For our clients the answer is a resounding ‘Yes!’ We help them save time and simplify the planning process. We get the logistics spot-on as well as the financial and legal protection so they can save themselves the headaches and relax. We provide support in the rare instance anything should go wrong and, above all, we bring amazing exclusive experiences and personal guides who enrich their holiday. In essence, it’s an investment offering immense value.

Many of our competitors offer so-called ‘tailor-made’ holidays, but in reality push you towards off-the-shelf packages. Our clients are independently minded and well-travelled: they know what does and doesn’t suit them. The best part is that altering the itineraries incurs no extra cost. In fact, we’ll continue to make amendments until you’re 100% happy and raring to go ahead.

No. The beauty of our bespoke service is that you can travel on whichever day suits you. We can fit around your schedule, make the most of your holiday time and work around the best time to visit the country. If there’s a better deal on a particular day we’ll let you know so you can make up your own mind. We often save our clients hundreds of pounds by adjusting the dates – it’s amazing the difference a day can make.

Once you decide to go ahead, a 10% deposit secures your booking. We can then request confirmation of all the elements in your itinerary from our suppliers. (For some bookings, the required deposit will be higher but we’ll advise you if this is the case. For example, in order to take advantage of certain flight deals it may be necessary to pay for the flights in full as soon as a confirmed booking is made.)

One month later, we’ll ask for a second payment, so now you’ll have paid for 25% of the arrangements ‘on the ground' plus the cost of any flights you have booked through us. Balance you can pay on the Tour.

We’re open between 9.00am and 7:30pm Monday to Thursday, 9:00am-11:00am and 2:00pm-7:30 on Friday and 10am to 4pm on Saturday. Our 24 hour number means you can leave a message any time day or night. (Hotline:+94766293799)

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